WEBCHAT
Immediate Response to Website Visitors, Capture More Opportunities!
Provide a better experience, Increase lead capture and provide answers to questions with real-time webchat! Engage visitors instantly, convert them into leads, and manage everything from one inbox as conversations shift to text on the customers’ terms.
Download our feature sheet to see how webchat can transform your business—get your free PDF now!
Get More Website Leads
Convert Better With Webchat
Put webchat on your website in a breeze and get fresh leads straight to your inbox.
LIVE CHAT
Engage Leads Instantly on your site
Engage leads instantly on your site
Engage your website visitors right when they come in.
Livechat makes the conversation realtime.
Connect the way customers prefer.
Because Webchat immediately takes the conversation to text, customers can stay connected on their terms while you manage it from the same inbox as everything else
According to a study by Forrester Research, businesses that implement live chat on their websites can see conversion rates increase by 20% or more.
frequently asked questions
What is web chat?
Web chat is a messaging tool that lives on your business’s website to communicate with your website visitors in real time.
What sets My SERVICE ZONE Webchat apart from other web chat/live-chat/chatbot alternatives?
Unlike other web chat solutions, My SERVICE ZONE Webchat is text-based. So when a website visitor initiates a conversation, that discussion is converted into a text thread that can carry on even after they navigate away from your site. And when your customers reach you through Webchat, they’ll know they’re talking to a real human instead of a bot or algorithm. It’s a frictionless customer experience for them, and you get the benefit of automatically collecting their name and phone number, and keeping the lead.
What is My SERVICE ZONE Webchat used for?
My SERVICE ZONE Webchat is specifically designed for local businesses looking to communicate with their customers in a modern way. Webchat opens a two-way conversation where your team can answer questions, schedule appointments, and close deals with real, friendly interactions that are quick and convenient.
Our capabilities greatly enhance your ability to generate leads from your website and convert them into buying customers: Provide a convenient way to connect with website visitors. My SERVICE ZONE ’s text-based Webchat solution improves how your team handles online inquiries and facilitates customer service and support. Never miss another opportunity to connect with your visitors. Turn on response automation to engage with leads who message in after hours. Improve the way you manage inbound leads. With intelligent lead routing, have confidence that your leads are assigned to the correct department, location, and inbox. Save time responding to inquiries. Automatically respond to FAQs such as hours of operations, accepted payment types, etc. Monitor your progress. Explore our reporting dashboards to assess how many inbound leads are generated per month and measure employee response times and the number of conversations managed.